FAQ

Web Hosting

• Server Information

  Login data for dotplex Dashboard, email, chat, dotplex Cloud, calendar and contacts, FTP and databases

• MySQL Databases

  MySQL databases on your dotplex server

• Logins and Passwords at dotplex

  Overview of your logins and how to reset your password

Mail

• dotplex Mail Account: Overview

  Compare the features of clients, apps and platforms for your dotplex mail account

• Mandatory TLS Encryption

  How to enforce transport encryption for incoming and outgoing emails

Mail Clients

• Apple Mail (Mac)

  How to set up your dotplex mail account in Apple Mail on Mac

• Thunderbird

  How to set up your dotplex mail account in Thunderbird on Mac, Windows and Linux

• Microsoft Outlook

  How to set up your dotplex mail account in Microsoft Outlook on Windows or Mac

• iPhone & iPad

  How to set up your dotplex mail account on Apple iPhone. These instructions also apply to iPad with a slightly different presentation.

• Android Smartphone

  How to set up your dotplex mail account on an Android smartphone

dotplex Cloud

• dotplex Cloud: Overview

  Files, calendars and contacts in your browser and on all your devices

• A dedicated GDPR-compliant cloud for digital collaboration

  Discover the possibilities that a dedicated cloud can offer to your organisation.

Domains

• Domains

  About the relationships between domains, servers and IP addresses

• External Domains

  How to use your externally registered domain at dotplex

• Domain Prices

  Price list for common top level domains

• Domain Transfer

  How to move your domain to dotplex

• Domain Cancellation

  Cancel domains or transfer to another provider

Security

• DNSSEC + DANE (TLSA)

  About secure DNS with DNSSEC and securing SSL certificates with DANE

dotplex

• Sustainability

  Our contribution to climate protection

• dotplex S/MIME & PGP Keys

  Send encrypted emails to dotplex